Frequently Asked Questions
Curious about our property management offerings? Dive deep into answers with our frequently asked questions.
Curious about our property management offerings? Dive deep into answers with our frequently asked questions.
We manage properties in East Tennessee, specifically Gatlinburg, Sevierville & Pigeon Forge.
We provide our owners with monthly statements that detail key performance metrics for their properties. Additionally, we can provide access to more in-depth data and reports upon request. Our tracking methods and programs allow us to provide our owners with comprehensive and insightful information.
We utilize a guest check-in form after booking that requires a picture of their driver’s license, general guest contact information, and a signed rental agreement.
Home owners will receive one rental income statement per month.
We take care of all maintenance and repair issues at your property. There are no hidden fees or unexpected costs. We’ll handle the work and simply pass along the actual costs to you at the end of the month.
We employ a comprehensive marketing approach, including professional photography and compelling listings on major platforms, dynamic pricing strategies, engaging social media campaigns, search engine optimization, proactive guest communication, and continuous performance tracking and analysis.
We prioritize guest satisfaction and has a proven track record of resolving issues effectively. We have established standard operating procedures for handling guest complaints, which have contributed to our success in achieving over 9,000 successful reservations.
Yes! We have experience managing multiple properties for one client.
We prioritize the safety and security of your property. We employ a multi-layered approach that includes regular in-house inspections both before and after guest stays, advanced technology such as smart locks and noise monitoring software, and active staff oversight to create a secure environment for your property and provide peace of mind for both you and your guests.
We implement and enforce transparent house rules, provide instructions for your property and its unique features and appliances, and have the guest sign a rental agreement, which highlights our expectations and rules for guests.
Key strategies include dynamic pricing algorithms that adjust rates based on demand and competition, flexible minimum night stay requirements tailored to each property, proactive demand pacing to optimize bookings throughout the year, continuous monitoring of key performance indicators with a proprietary scoring system, and regular weekly performance reviews to analyze trends and refine strategies.
We encourage clients to utilize third-party platforms, including Airbnb, Booking.com, VRBO, Expedia, and more.
We collect and remit all applicable occupancy taxes on behalf of property owners. We also maintain all necessary licenses at the county and city levels and provide detailed financial statements to assist with tax filings.