In what areas do you manage properties?

We manage properties in East Tennessee, specifically Gatlinburg, Sevierville & Pigeon Forge.

What reporting and data collection is available for owners?

We provide our owners with monthly statements that detail key performance metrics for their properties. Additionally, we can provide access to more in-depth data and reports upon request. Our tracking methods and programs allow us to provide our owners with comprehensive and insightful information.

What guest screening is done before a guest's stay?

We utilize a guest check-in form after booking that requires a picture of their driver’s license, general guest contact information, and a signed rental agreement.

How often will I receive rental income statements?

Home owners will receive one rental income statement per month.

How do you handle maintenance and repairs?

We take care of all maintenance and repair issues at your property. There are no hidden fees or unexpected costs. We’ll handle the work and simply pass along the actual costs to you at the end of the month.

What marketing strategies do you use to attract guests and maximize occupancy?

We employ a comprehensive marketing approach, including professional photography and compelling listings on major platforms, dynamic pricing strategies, engaging social media campaigns, search engine optimization, proactive guest communication, and continuous performance tracking and analysis.

How do you handle guest complaints and issues?

We prioritize guest satisfaction and has a proven track record of resolving issues effectively. We have established standard operating procedures for handling guest complaints, which have contributed to our success in achieving over 9,000 successful reservations.

Can Ayres Lodging Collective manage multiple properties for me?

Yes! We have experience managing multiple properties for one client.

How do you ensure the safety and security of my property?

We prioritize the safety and security of your property. We employ a multi-layered approach that includes regular in-house inspections both before and after guest stays, advanced technology such as smart locks and noise monitoring software, and active staff oversight to create a secure environment for your property and provide peace of mind for both you and your guests.

What steps do you take to protect my property from damage?

We implement and enforce transparent house rules, provide instructions for your property and its unique features and appliances, and have the guest sign a rental agreement, which highlights our expectations and rules for guests.

How do you handle seasonal fluctuations in occupancy rates?

Key strategies include dynamic pricing algorithms that adjust rates based on demand and competition, flexible minimum night stay requirements tailored to each property, proactive demand pacing to optimize bookings throughout the year, continuous monitoring of key performance indicators with a proprietary scoring system, and regular weekly performance reviews to analyze trends and refine strategies.

What is your policy on using third-party rental platforms?

We encourage clients to utilize third-party platforms, including Airbnb, Booking.com, VRBO, Expedia, and more.

How do you handle taxes and licensing requirements?

We collect and remit all applicable occupancy taxes on behalf of property owners. We also maintain all necessary licenses at the county and city levels and provide detailed financial statements to assist with tax filings.